The Information Systems Department [EDP Department] spearheads the Information Technology drive of Surat Municipal Corporation with the following mission :

To achieve overall efficiency in various fields of administration of SMC by using the Information Technology in the form of electronic computing devices, related gadgets, software, etc. so as to provide the citizens with better services and a dynamic and transparent administration.

It is crystal clear here, that excellence in Information Technology is aimed to achieve the betterment of the services being offered to the citizens by making them quick to respond and more efficient. The information technology will serve as the means to achieve the same and it will not be the end itself. The main objective here is to computerise various processes which are undertaken by SMC, which do not merely imply to automate this processes but necessary BPR may be called for streamlining these processes.

The objectives set by the Information systems department in coherence to its mission are summarised as below :

• To provide Better Services to the Citizen at his doorstep.
• To reduce overall Administrative Response Time for various tasks.
• To reduce the Total Cost of Operations for the SMC.
• To provide centrally organized Information Dissemination.
• To have speedy and effective Communication System.
• To establish a Knowledge Repository for various processes.
• To have an effective Management Information System and Decision Support System.

The Information Systems Department carries out the below listed functions dutifully so as to achieve the above set objectives with utmost effectiveness and efficiency :

• Analysis of business processes of various departments of SMC and to design the information system for the same.
• Development of Computerised systems for the information systems of the departments.
• Procuring the hardware and peripherals necessary to operate various computerised systems through tendering and providing it to the end users.
• Procuring the pre-printed stationery necessary for various computerised systems through tendering and providing it to the end users.
• Organising training of the employees and officers for subjects related to Information Technology and Computerisation.
• Archiving the data and information of various computerised process to reproduce it and provide it to the end user on their demand.
• Imparting training to the users of various systems developed at SMC.
• Providing support and maintenance to various hardware and peripherals and to the systems developed at SMC.
• Designing and Development of the internet and intranet website of SMC.