It has always been an endeavor of Surat Municipal Corporations to be the best when it comes in serving its citizens. Its initiatives in various fields like Solid Waste Management, Tax Collection, Finance management, Capital Projects, Greenery and other areas to render the city - the CLEAN SURAT, the GREEN SURAT and the QUENCHED SURAT are noteworthy. SMC has always setup an example by such initiatives so as to serve the citizen in the best possible manner.

SMC is one of the best-managed Municipal Corporation in India with an efficient, responsive and transparent administration. This system has a self-correcting mechanism in the form of its complaint redressal system. SMC adopts all the methods available to get the feedback from the citizen about its working and functioning efficiency. What could be a better performance indicator of any mechanism than the number of complaints of its users. The user of SMC's mechanism are the citizens of Surat and hence SMC tries to receive their complaints through all the possible modes and to comply them at the earliest.

A citizen today is able to lodge his complaint by the following methods :

• Write a Complaint : The conventional method where a citizen can lodge a complaint by submitting his complaint to any of the zone or ward offices of SMC
• Mail a Complaint : This section of the website lets you email your complaint to the respective officer of SMC.