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1
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What is Surat Municipal Corporation’s ePayment Service?
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Ans.
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ePay Service is simple and convenient way provided by Surat Municipal Corporation
(SMC) to the citizens to pay their Property Taxes. It allows and enables the citizen
to make payment online through SMC’s website instantly with multiple options like
credit card, debit card and internet banking.
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2
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Who can make online payment and what is required for it?
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Ans.
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Online payment can be made by any citizen having valid tenement number of the property
for which s/he wants to make payment. The payer needs to have either Net Banking
facility with any of the listed banks or Master/VISA Credit Card or Master/VISA/Mastreo
Debit Card.
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3
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How do I make payment using Net Banking facility?
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Ans.
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You can make payment using Net Banking facility provided by your bank. The Net Banking
facility is available for 48+ banks. Your bank should be one of them.
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4
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How do I make payment using Master/VISA Credit or Debit Card?
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First ensure that your card has been enabled by VBV (verified by VISA) OR VBM (verified
by MASTER) if yes then use your PIN number issued by your bank for making online
payment. To obtain PIN number you need to call your bank, who will furnish it to
you by E-Mail or SMS.
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5
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How can I check status of my transaction?
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Ans.
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You can visit Check Status Page (https://www.suratmunicipal.gov.in/epay/checkstatus.aspx)
on SMC’s website to check status of your transaction. You need to provide Tenement
No. and Email ID or Transaction ID or Reference No. to check the status.
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6
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When will my transaction considered as successful?
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Ans.
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When you make the payment and the returned information is received successfully
by SMC webserver, an online payment receipt will be generated and only such transactions
are considered to be successful. You can check whether the transaction is successful
or not by visiting Check Status Page (https://www.suratmunicipal.gov.in/epay/checkstatus.aspx).
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7
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When will my transaction considered as failed?
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Ans.
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When you do not complete the payment procedure or due to some or the other reason
the transaction information does not reach SMC after the payment, the transaction
is considered to be failed.
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8
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My account is debited but Property Tax receipt is not generated?
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First check the status of your transaction by visiting Check Status Page (https://www.suratmunicipal.gov.in/epay/checkstatus.aspx).
If the status is failed, the transaction amount will be refunded to your account
by the respective bank/Credit or Debit card authority. For such cases the tax remains
to be unpaid and you should ensure payment of the same before the due date.
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9
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While the transaction was happening the power failed or session timed out or internet
got disconnected, or for any other reason a message appeared that the transaction
failed. However, my bank account has been debited. Will this be considered
a successful transaction? How do I verify transactions status?
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Ans.
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In such cases, you can first check the transactions status by visiting Check Status
Page (https://www.suratmunicipal.gov.in/epay/checkstatus.aspx).
If the payment information has reached successfully to SMC, the status will be shown
as success and you can print the receipt from the same page. For successful
transaction an email along with receipt is also sent to the email address provided
while making the payment. If the payment information has not reached successfully
to SMC, the status will be shown as failure and the debited amount will be refunded
to your account by the respective bank/Credit or Debit card authority.
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10
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Can I make multiple payments for different tenement numbers?
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Yes, but at a time payment for only one tenement number can be made. You need to
initiate another transaction for making payment for another tenement.
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11
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I made a payment for my property and receipt was generated. But on the same day when
I enter my tenement number to check the outstanding amount, it still shows the same
outstanding amount. Why?
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Ans.
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Payments made through online payment facility will take few hours to get reflected
on the website, so please check status accordingly.
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12
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Can I reprint my transaction receipt?
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Ans.
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Yes, you can reprint your transaction receipt from Check Status Page(https://www.suratmunicipal.gov.in/epay/checkstatus.aspx).
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13
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Can I make part payment?
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Part payment is not allowed.
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14
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Is it safe to make online payment through SMC’s website?
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The security and confidentiality of your personal and financial information is of
paramount importance to us. SMC on their servers does not store any of your financial
information. The information traveling over the network is protected by Secure Sockets
Layer (SSL) data encryption technology along with extended validation.
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15
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I want to make advance payment, will I get the benefit of rebate?
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Yes, you will receive the same rebate benefits in case of advance payments similarly
as you make a payment at City Civic Centers. The advance rebate benefits are based
on SMC’s Policy and subject to change from time to time.
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16
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I am a Senior Citizen and want to make payment, will I get the Senior Citizen discount?
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Yes, you will get the Senior Citizen discount in case of online payments similarly
as you make a payment at City Civic Centers, provided you have already completed
the Senior Citizen Registration process at respective zone office. The Senior Citizen
Discount is based on SMC’s Policy and subject to change from time to time.
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17
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Do I have to pay any service fee/charge to use this ePay Service?
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The ePay Service is completely free for the citizen. You need not pay any additional
fee/charge to use this ePay Service.
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18
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I have queries regarding the transaction I had carried out, whom should I contact?
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You can send your query by email to epay@suratmunicipal.org. You need to mention
the Tenement No., SMC’s Transaction ID, Reference No. and Transaction Date for tracking
purpose.
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19.
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I had made few successful transactions, but when I try to make another transaction
using the same Credit/Debit Card or Net Banking facility, the transaction fails.
Why?
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Ans.
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Some of the banks and Credit/Debit Card companies put cap on the no. of transactions
(normally three transactions) one can make for a single entity in a single day.
Due to this restriction, the subsequent transaction effort fails. However, you can
make payment the next day or on the same day using the different Credit/Debit Card
or Net Banking Facility.
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20.
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The property related information displayed on the website is having typographic error
or is incorrect, whom should I contact?
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Ans.
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The property related information is based on the Assessment & Recovery data made
available through respective zone's Assessment & Recovery Department. In case of
correction, you may contact Assessment & Recovery Department of the respective zone
office.
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