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Key Aspects

Key aspects instrumental in achieving the objectives:

  1. Field Work
  2. Daily Meeting
  3. Complaint Redressal system
  4. Litter Prevention system

  1. Field Work
    • 7.30 AM to 12.30 PM Daily. All Zonal chief, zonal officers, Dy. MOH, Dy. Engr. and other staff daily working in the field
    • Supervision of sweeping and cleaning by all
    • Detection of problems during supervision-proactive
    • Immediate message to concerned officer of zone by wireless/mobile
    • Compliance of message received by concerned officer
    • Supervision of "Micro Planning" for sanitation, collection, transportation and final disposal of solid waste regularly.
    • Cleanliness around the container, dust-bin and nuisance spots.
    • Group safai in the afternoon
    • Public health engineering work by Engineering Staff.
    • Regular checking of hotels, restaurants, lari, galla and food items for sanitation and hygiene point of view
  2. Daily Meeting
    • Daily Meeting.
    • All zonal chiefs and divisional heads participate in the meeting
    • Free & fair discussion and group decision making.
    • Discussion and review of daily report of field work
    • Steps to solve the problem
    • Cost-benefit analysis to achieve efficient systems.
    • Sharing of experiences.
  3. Complaint Redressal System
    • All complainants receive a white card or red card which entitles them to an answer detailing action taken or to be taken.
    • White card answered within 24 - 48 hours and it deals with 14 categories of sanitation and public health related complaints.
    • Red cards answered within 3 - 7 days and it deals with 13 PHE related complaints.
    • 96% of complaints attended to, within specified time limit.
  4. Litter Prevention System
    • Litter patrol.
    • Spot administrative charges for littering.
    • All shops must maintain dustbins, ensure cleanliness of surrounding street areas.
    • Restaurants and hotels to maintain separate bins, contents to be packed and disposed in designated disposal sites.
    • Education drive to persuade housewives to pack garbage, dispose at designated bins.
    • "Jan-Jagriti Safai Abhiyaan" [group cleanliness drive]